Mercantila Complaint - Stay away from this company
SAN FRANCISCO, CALIFORNIA -- I ordered a futon frame through Mercantila on Sept 25th. I received a confirmation email and a shipping date of October 13th. That came and went. I was given another shipping date. That date came and went with noi follow up. After numerous calls and email requests. I canceled the order and contacted the California BBB and CA Attorney General. I did this based on the experiences of others who have had similar experience with this company. Today I have received my refund a day after the CA BBB contacted me and stated they had forwarded my complaint to Mercatila.
Do not let this company push you around. Get the BBB involved and the CA Attorney General office involved. That seems to be the only way they will listen and for you to get resolution.