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Spirit Halloween Complaint - Poor management - Halloween costume

Review by m1ckey on 2009-11-10
DEDHAM, MASSACHUSETTS -- My daughter and her friends were told that the Dedham, Massachusetts store had a large supply of quality merchanise appropriate for teens. After entering the store, they noticed that they were constantly followed as they attempted to shop. My daughter asked the offending sales associate why they were being followed. The associate said that it was store policy to follow all teenagers in the store. My daughter, offended and thinking that the associate was mistaken, asked to speak with the manager. The manager then confirmed that following shopping teens was the approved practice at the Dedham, Massachusetts store. My daughter and her friends were shocked and angered. They all left the store without purchasing any goods and items. Since then we have talked to the consumer agencies in our state;local politicians in in the town of Dedham, MA and the better business bureau complaining about this issue. Sincerely,
Paul Thompson
Comments:19 Replies - Latest reply on 2013-10-03
Posted by yoke on 2009-11-10:
How old was your daughter and her friends? Sounds like you and your daughter overreacted to a store policy.
Posted by Anonymous on 2009-11-10:
If they have that policy there, it's usually for a reason. They've probably had lots of problems with teens and shoplifting.
Posted by JR in Orlando on 2009-11-10:
I would also be curious as to "how many" friends there were. I own a store and I know when a crowd of young people come in, my antennas (wire prongs which pick up radio and television signals for those who are digital cable) go up and I watch them more closely. I suspect that the friends are in a group so that one or more of them can divert the sales associate's attention and the others can steal.
Posted by jktshff1 on 2009-11-10:
what they said.
Posted by Anonymous on 2009-11-10:
Kudos to your daughter for walking out of the store. Why in the world would anybody do business with a company that automatically assumed you were going to steal and then proceed to treat you like a thief. They would not get one red dime from me.

Also I gotta wonder about this associate. Was he really trying to deter shoplifting or is he just some loser looking to 'score some action' with teenage girls. Good grief ya know they don't do any kind of back ground screening before they set these ne'er-do-wells loose stalking our children.

Good review.
Posted by Slimjim on 2009-11-10:
I remember we had a renegade bus driver once in middle school who would accommodate us with off-route stops to places like 7-11 and such. I also remember one 7-11 making us wait outside while only 3 kids at a time were allowed in the place. Obviously theft is a problem for some places and they do what they need to control it. To this store, watching every teen and losing some to policy is the lesser of two evils.
Posted by Anonymous on 2009-11-10:
Stew, the store is a business and not your friend. They have a policy to watch kids to make sure they don't steal. Probably because kids DO steal from them.

OP, you make it sound like the store was harassing your daughter. If your daughter was offended by a store policy, then she is not quite ready for the real world.

If the kids were doing nothing wrong there was no reason to be offended.
Posted by Anonymous on 2009-11-10:
LadyScot, There's a simple rule. Business needs the consumers money to survive. The consumer does NOT need the business's wares to survive. Yeah, sure, a business is not my friend but if they want my money they better darn well act like they're my friend because they need me a heck of a lot more than I need them.

Posted by Anonymous on 2009-11-10:
Stew, if a lot of middle age men were the common thieves, then they would be following THEM.

I am surprised any place is acceptable to you.
Posted by Anonymous on 2009-11-10:
LadyScot, No they wouldn't because middle aged men sit on city councils, are police chiefs, have friends and connections in the community and control most the money. Pretty much middle aged men get a 24/7 butt smooching.
Posted by Anonymous on 2009-11-10:
I don't smooch no middle age men booty.

Well, unless it is Nikki Sixx.
Posted by Anonymous on 2009-11-10:
I too applaud the Daughter and friends for walking out of that dump!
Paul, you have a much better temper than I do. That would have enraged me!
Limit the amount of teens (how many were there) at a time or just be more creative with the surveilience for crying out loud!! Theives know no demographics!
Never heard of that metropolis but I am sure that you all can find somewhere else to go.
Maybe a letter to the town newspaper will get their attention. Good luck.
Posted by JR in Orlando on 2009-11-10:
The purpose of the following is to discourage them from stealing if so inclined, not to catch them. Other serveilance methods don't have that effect. I say hello to everyone entering because I want them to know I saw them.
Posted by Anonymous on 2009-11-10:
Well JR, that is bad business.
Btw, it is obvious who you are where you work. The green smock shows that and so does your nametag! *joking*
Posted by TGT101 on 2009-11-11:
Actually Stew if there were no businesses most the people on the planet would would not be here.
Posted by PepperElf on 2009-11-11:
You'd be surprised.

If there wasn't any issues whatsoever the local mall here wouldn't have put a ban on teenagers under the age of 18 on the weekends

On Fridays and Saturdays, after 4:00 pm all children & teenagers under 18 MUST be accompanied by adults (and this means in the same store). Adults can only monitor a group of 5 or less teenagers.

The only exception is the food court and movie theatre area, and they MUST use the mall exit in that wing.


Posted by Alain on 2009-11-11:
So far: pro store count 7, pro teen 2.
Posted by PepperElf on 2009-11-11:
heh. you should have seen the old mall here.
it's gone now but i can really feel sorry for the workers and security there.

they were right next to a high school
the number of kids ditching school to hang out at the mall was high enough that the high school had to post their own monitors there to catch em and send em back.

now it's not a worry tho. they tore down the mall, gave part of it to the school to use as a bus garage, and there's nothing of interest there.... not unless the kids really want to trek across a giant parking lot to walmart or lowes... and i doubt they'll be terribly interested in bon tons. could be wrong but that's my guess...
Posted by Exhausted Retail Worker on 2013-10-03:
If you work in retail for just six months, you will really be offended at what you see people try to get away with. You should be angry, but not at the store or it's worker, but at all of the people who are constantly trying to shoplift. It's relentless.

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