Roomstoday Complaint - My couch is cracking!
BEAR, DELAWARE -- I purchased a brand new 3 piece chocolate vinyl livingroom set from rooms today. I purchased an extended warranty also. After 2 years my couch started to crack and peel. I put in a complaint as soon as it had happened, however it took 5 months of fighting with the warranty company to approve of a credit for a new couch, fast forward. They don't make that furniture anymore, therefore I was approved for a new couch, but my loveseat and rocker were not replaced as they have not started to rip as of yet. So I now have to purchase a new couch, which will not match the existing furniture I still have. When I purchased the warranty I was told that if they could not fix my furniture they would replace the piece and if they did not make it anymore the set would be replaced. Not the case. They will not refund any money, so I have to purchase a brand new set and pay the difference of $500. I am so mad right about now. I would not recommend anyone to purchase furniture from them nor pay for the extended warranty which was a waste of my money. They did not do what they said they would, which is replace the set. Who wants to have different types of furniture in their living room. NOT ME!!!