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Roomstoday Complaint - My couch is cracking! - livingroom furniture
livingroom furniture - Complaint
BEAR, DELAWARE -- I purchased a brand new 3 piece chocolate vinyl livingroom set from rooms today. I purchased an extended warranty also. After 2 years my couch started to crack and peel. I put in a complaint as soon as it had happened, however it took 5 months of fighting with the warranty company to approve of a credit for a new couch, fast forward. They don't make that furniture anymore, therefore I was approved for a new couch, but my loveseat and rocker were not replaced as they have not started to rip as of yet. So I now have to purchase a new couch, which will not match the existing furniture I still have. When I purchased the warranty I was told that if they could not fix my furniture they would replace the piece and if they did not make it anymore the set would be replaced. Not the case. They will not refund any money, so I have to purchase a brand new set and pay the difference of $500. I am so mad right about now. I would not recommend anyone to purchase furniture from them nor pay for the extended warranty which was a waste of my money. They did not do what they said they would, which is replace the set. Who wants to have different types of furniture in their living room. NOT ME!!!
Comments:
Posted by karleebarlee on 2009-11-10:
how long did the extended warranty say it was good for?
Posted by LadyScot on 2009-11-10:
I have never heard of a warranty that replaces non-damaged items simply because one piece was damaged. The warranty applies ONLY to the damaged piece.
That said, do you not realize that new product is designed and replaces old every month or so? You can hardly expect 2 year old fashion to be still available. They gave you credit for the new couch. The fact that it took 5 months has no bearing. The warranty nearly ALWAYS attempts repair FIRST...you completely left that part out.
You should always read your warranty and keep a copy.
That said, do you not realize that new product is designed and replaces old every month or so? You can hardly expect 2 year old fashion to be still available. They gave you credit for the new couch. The fact that it took 5 months has no bearing. The warranty nearly ALWAYS attempts repair FIRST...you completely left that part out.
You should always read your warranty and keep a copy.
Posted by danger09 on 2009-11-11:
What you don't understand is that, I wouldn't expect them to replace all three pieces if the couch was still available. They stopped manufacturing that piece because they learned that the material was defective. I would have settled with a new couch, however I'm sure you wouldn't want odd pieces of furniture in your livingroom either. As I stated it took 5 months for them to send out a repair man after 20+ phone calls. He said the material was defective and that it could not be repaired. He also stated that the remaining pieces would also do the same. The only reason they have not ripped is because they are not used as often as the couch, however he did take a look at them and said the material is becoming hard, which means it is starting to dry out and they too would do the same. My warranty is for 7 years, therefore I have 4 1/2 years left on it. I could wait it out and wait for the other items to do the same, but then I would run into the issue again of having odd pieces of furniture.
Posted by LadyScot on 2009-11-11:
"I wouldn't expect them to replace all three pieces if the couch was still available. " I already explained this.
"I'm sure you wouldn't want odd pieces of furniture in your livingroom either" That is exactly what is in my living room.
Warranty is not going to replace non-damaged items simply because they don;'t match the replaced part.
"I'm sure you wouldn't want odd pieces of furniture in your livingroom either" That is exactly what is in my living room.
Warranty is not going to replace non-damaged items simply because they don;'t match the replaced part.
Posted by furnman on 2009-11-11:
You need to read your warranty, there are some furniture protection plans that cover only the damaged items (this is the way most plans are) however there are a few, more expensive plans that will replace all the matching pieces. Odds are you have the one that replaces only the damaged pieces. not sure whatyou paid for the orginal set, look at it this way, you are getting a brand new set of furniture for only $500, and you used you old for over 2 years. A side note, vinyl will tend to crack and get brittle unless you purchase a very expensive, extra soft with a good backing on it vinyl.
Posted by danger09 on 2009-11-12:
Thank you for you comments.
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