Chili Head BBQ Restaurant and Saloon Complaint - Don't waste your money at Chili Head BBQ

Review by Kitty C on 2009-11-10
WEST BRIDGEWATER, MASSACHUSETTS -- Oh my, what a waste of $50+ !!! I picked up takeout from your "restaurant" last week and I feel COMPLETELY ripped off. All I can say is that was probably the worst meal I've had in many many years, and I eat at a corporate cafeteria quite frequently, so that is really saying something.

I picked up dinner for myself and my boyfriend. Let me describe to you what I got for $50+ .....the pastiest, chalkiest, grittiest, most tasteless dirty mashed "potatoes" (whatever that is supposed to mean, they tasted just like the new powdered mix with the "skin" in. Probably the worst I've ever had and I grew up on fake mashed potatoes. They were so not even like potatoes, you either need to change the mix you are using, or not let what could not possibly be real potatoes sit out for days or longer. Try to moisten them up a little! The corn was gray. Literally gray. If you looked very very closely, you could maybe see a hint of yellow in there somewhere. I haven't seen corn like that since my school cafeteria days. I swear to you, just use Green Giant. It's way better. And calling it "corn off the cob" in no way disguises it's inferior quality. The bbq baked beans were beyond reheated. So sticky, dry and pasty that there is no way it was even close to a freshly opened can. Again, how hard it is to open a new can? Nothing special here, no mix of different beans, no sauce, just a lump. Even though this is New England, known for it's baked beans, you managed to sell crap. You clearly just opened a can of not even Bush quality beans and threw it on the heat, over and over and over.

Lastly, the ribs. I've had plenty of ribs. I understand that St. Louis style is leaner, but I have never had a drier, more overcooked, hard to chew, flavorless piece of meat. One side was completely dried solid, my Jack Russell Terrier could not even gnaw through it. Worse yet, she didn't even want it. Inedible for both human and dog. Smoked? I beg to differ. I lived in TX for over six years and there is nothing smoked about those ribs. No hint of smokiness, not even like you used liquid smoke. Really? No smoke ring at all, the meat far from falls off the bone, it had to be torn with sharp incisors. The "bbq sauce" certainly did not help. It was so watered down it would not even stick to the ribs, it just ran off in an oily puddle on the plate. I've NEVER seen bbq sauce run like that! It's like it was trying to quickly dissasociate itself from the meat. If I had been given more with my takeout order, perhaps I could have tried to dunk the ribs into the sauce, but not only was the food bad, and overpriced, you're stingy with the two cheapest things to "make", bbq sauce and corn bread. Really? Charge $2.99 per piece of what has to be described as very very average corn bread. You really can't screw up cornbread. But yours had absolutely nothing different or special about it. Even I know enough to throw some Mexican corn, or creamed corn, or sliced jalepenos or pico de gallo into my corn bread mix. That may justify charging a nominal fee for it, but $5.00 for TWO PIECES of corn bread from a mix?! $5.00 for prison grade mashed potatoes and corn? $3.00 for 8oz of nasty baked/reheated/reaheated/reheated baked beans? Not to mention how much I spent on the ribs. You are the Bernie Madoff of BBQ!!

I felt soooooo ripped off after trying to eat that meal. I was embarrasssed that I even brought it home. And I may have been able to just overlook all of this as a bad experience and vow never to return, let it go at that. But in this day, when people work so hard for their money, to make enough to maybe enjoy a nice meal once in awhile, made by someone else, by someone whose job it is to cook good food, after a hard day's work, a long commute, and a long week ahead. To hand you that much money and basically throw it all away just kills me. And the fact that when I actually went in and picked up the food, what appeared to be the "chef" stood at the counter with one of his buddy's and yakked and yakked and didn't bother to even acknowledge or greet me, when I was the ONLY OTHER CUSTOMER in the place at dinner time (should have turned and walked out then, I'm so regretting it).

Still Chewing and Stewing from last week
Comments:13 Replies - Latest reply on 2009-11-11
Posted by Anonymous on 2009-11-10:
Sounds awful. There is nothing more disappointing than a nice spread of bad BBQ fixins!
That name would have raised a red flag with me.
There has gotta be a decent local rib joint up there.
Posted by karleebarlee on 2009-11-10:
"After you both checked out my ass, you let your fat friend lean on and block the entire take-out counter..."
lost all credibility for me.
Posted by Anonymous on 2009-11-10:
I refuse to go any further than the second paragraph.
Posted by jktshff1 on 2009-11-10:
Sorry, but BBQ in MA??? NEVER!!!
Posted by Anonymous on 2009-11-10:
I hate when people don't close their parantheses
Posted by Anonymous on 2009-11-10:
There has gotta be a decent rib joint in Massachussetts (sp?) The Boston area to be sure.
Posted by jktshff1 on 2009-11-10:
Why? Baked Beans maybe, but ribs??
Posted by Anonymous on 2009-11-10:
Try Tennesee's Barbeque on Pearl St in Braintree
Posted by Anonymous on 2009-11-10:
Nice Ken, here is the site. Pretty good food, huh?

Posted by Kitty C on 2009-11-11:
I do regret that I mentioned the way the guys were checking me out, but it added to the overall negativity of the situation. Also, I'm so sorry I forgot to close the parenthesis. Shoot me. This wasn't a letter to the President for gosh sakes.
Posted by Kitty C on 2009-11-11:
Thanks so much for the Tennesee's BBQ recommendation. It looks very good.
Posted by Eloise on 2009-11-11:
'dirty mashed potatos'???
Posted by redmx3racer on 2009-11-11:
In order to verify that the workers were checking out the OP, I'll need to see a picture. :)

Your Name:
(displayed with your comment)
Your E-mail:

Your Experience/Advice:
Check spelling

By clicking submit you agree that you have read and accept the Terms of Service & Privacy Policy.

Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.