AAA Complaint - You better hope you never get hit by a AAA customer! Horrible service!!
As a former AAA customer my family was very saddenned by our recent dealings with them. My mother was driving my husband and I to the store when a AAA insured hopped a curb and swiped our sideview mirror, cracking the casing. We have him on voice recording attempting to take us to his mechanic to fix so that his insurance would not go up, as well as photos of the man's sideview mirror with a large black scrape across it where he hit us. He even admitted to the CHP that it was his fault. We filed a claim with AAA and heard nothing for a week, we contacted them and were advised the claim number changed because the culprit was denying everything. AAA came to our home and evaluated the damage. We offered the photos as well as the voice recordings and they declined to take them. We called a week later and were advised we were approved to have our mirror fixed and now 1.5 weeks after that we have been advised the culprits vehicle was "not damaged" so they are now declining us. He hit a weaker part of our mirror with a solid part of his mirror. The pictures they refused from us clearly show on his vehicle where he hit us. What is the point of taking pictures at the scene of an accident if they aren't even looked at? AAA is a Joke and my family will NEVER return to them again. I don't understand how they can have such good ratings when their service is absolutely absurd. I guess they keep their rates down by denying legitimate claims for their customers. Sounds like a giant scam to me.