Oasis Spas Complaint - Oasis Spas - Quality Problems - Spa Hot Tub
WADENA, MINNESOTA -- If your considering purchasing a hot tub from Oasis Spas http://www.spasbyoasis.com/ you should read my experience first. They also sell direct on-line under the name of Northern Lakes Hot Tubs.
I purchased a $4k Mohave MT hot tub from Oasis Spas in November of 2008 (manufactured by Oasis Spas and shipped directly from Oasis Spas factory). Within the first few weeks 2 different jets kept falling out. After several emails etc., the manufacturer eventually sent replacement jets.
At about the 6 month mark I noticed a puddle of water forming on my patio. It was obvious that the spa had a leak. I contacted Oasis Spas to notify them of the problem. Their only advice was to check the equipment area - which I did and confirmed that the leak was not in that area. I sent several more emails (and phone calls) asking what to do next. After about 1-2 months later before they finally sent an email saying to go ahead and contact a spa technician (but the most they would cover would be $200 - which they never followed through on).
I received quotes from multiple Spa Repair companies and they came in around $70 to $90 per hour. I knew that it was going to take several hours to locate and repair the leak - so I was lucky enough to find a qualified spa technician to do this job on the side (if I helped he would give me a discount).
The spa tech came out and we did the following: disconnected the spa, lifted the spa onto its side, removed the bottom cover, put the spa up on jacks, connected the spa, filled the spa with water - then slid under the spa to inspect for the leak. This was quite difficult because the spa is fully foamed. We did locate a spot where the foam was completely soaked. We removed the foam and found a leaky jet. The spa tech repaired the leaky jet and we put the bottom cover back on etc. This whole process took about 4 hours and was a lot of work.
The next day I noticed a smaller puddle again forming on my patio. What a headache, I knew there must be more than the one leak on this spa. I contacted the spa tech and he came back out two weekends later. We went through the entire painfull process again trying to find another leaking point under the spa. To our disbelief, we found THREE more fixtures that were leaking under the spa. That made a total of FOUR different spots that had severe workmanship issues! The spa tech repaired these three leaks and we spent another 4 hours that day dealing with this major pain (this ended up taking a total of 8 hours to repair). I ended up paying the spa tech $285 which was a great deal. Oasis Spas never reimbursed me one cent!
My spa still appears to be still leaking, so there must be at least a 5th location that needs to be fixed. Regardless, my main point is to give everyone warning and have them think twice before buying a spa from this company. Avoid the headache and buy a spa from a well known reputable spa manufacturer that produces a quality product and does more than just give you lip service about customer service.
You might want to check the Better Business Bureau (BBB) as well for Oasis Spas before purchasing (then it will become obvious that this is not a good company to purchase a spa from).
Oasis Spas Mohave MT Hot Tub Leaks