Gold's Gym International, Inc Complaint - Worst Customer Service Experience
My wife recently lost her job making it very difficult to get by on a day to day basis. I called Gold's Gym where we both have memberships and requested that they cancel our accounts. Understandably they were unable to cancel the accounts because we did sign a 2 year contract. However, at that point I asked whether or not they could reduce the membership plan or put our payments on hold for a few months until we could get our feet back on the ground. The response was no. The only way they could help was to waive the $20 delinquency fee, move the billing date to the end of the month, and move the transaction from an automatic withdrawal to a manual payment. I pleaded with the reps to think of ways in which they could help me and my family so we could get out of this hole that we had been dealt by a horrible economy. Again, the answer was no and that my contract stated that they could not do these things. Upon further persistence I was basically told that this was my fault anyways since I was the one who went delinquent on my account. I've never been so offended in my life by a supposed "customer service representative". I work for a Fortune 50 company that has won the JD Power award for Customer Service 3 years in a row and I can tell you something like that would be grounds for serious punishment. I am in awe of how I was treated and the audacity of the phone representative to treat me that way. DO NOT JOIN GOLD'S GYM. They will not treat you in the way you deserve.