Hertz Complaint - BEWARE OF DOUBLE FUEL CHARGES - FPO

Posted by trp2hevn on 2009-11-11:

Is FPO the same as prepaid fuel option? If so, then why did you return it full when you agreed to prepay and should have returned it empty?

Posted by Anonymous on 2009-11-11:

You signed the agreement!

Posted by MaggieMcT on 2009-11-11:

They followed the agreement you signed, is that surprising?

Posted by redmx3racer on 2009-11-11:

The fuel charge would be on the intial rental agreement. I doubt Hertz added on the PRE-purchase fuel after the rental was returned. Maybe-if you are a goldmember (hehe)-the option to take the fuel is part of your master profile-and since as a goldmember you would not have to sign a rental agreement you may have not been aware.
I'd contact Hertz directly and speak to them about the issue and see if you can get a refund. Sounds like a misunderstanding to me.

Posted by Slimjim on 2009-11-11:

The FPO product is an add-on to your rental purchase, supplying a discount flat price for total gas in lieu of charging a higher per gallon rate for whatever amount of gas they would need to restore the tank to full once it's returned. It is not sold no intended to be an "if Needed" or "only if it benefits the renter" service. You can't cancel it after you return the car simply becuase you found the time or good price to fill it up yourself anyway.
The value to a renter adding FPO is the game of trying to return the car as empty as possible, pushing it in being preferred. It really made no sense to fill your rental yourself.

Posted by Anonymous on 2009-11-11:

You signed the agreement to the charge. Then you decided to fill up the car on top of that.

Posted by Anonymous on 2009-11-11:

I'm a Club Gold member so I'm familiar with the program. To expedite the process they store your ID and preferences: ie fuel, coverage, car size/type, accessories, etc.
Did you check your stored preferences?
You may have a legitimate grievance if your preferences don't indicated pre paid fuel.

Posted by fiddlindave on 2011-08-11:

I'm 72 and have trouble with small print. I recently rented from Hertz at Seatac airport. I told the clerk I would fill the tank before I brought the car back. She said "They are charging 3.89 per gal out there. We have a plan where you only pay 3.33 per gallon." She DID NOT say it was the FPO plan where they charge you for a full tank regardless. I relied on what she said and told her that was I slam dunk. I'll go for the 3.33. I only only used about four gallons in the four days and wound up paying about 15 dollars a gallon. Yes I signed the contract, but the clerk should have said what the plan was, and I obviously would not have opted for that.. Caveat Emptor, Buyer Beware. I'll go back to enterprise.