At Home Corporation Complaint - Incorrect charges
AURORA, ILLINOIS -- I received an AT & T phone bill for $585.01. I have had the same phone number for 37 years, I have always paid my bills, never had a problem that could not be resolved until now. I have called AT & T four times, each time a different person tells me a different thing. Yesterday I talked with a supervisor and then their supervisor who had me on hold for an extended period of time, the supervisor said even if AT & T removed the charges they, local AT & T would still bill me because it's in their guidelines? The last two supervisors I talk with where very difficult to understand, their version of English leaves something to be desired.
My problem started when I received this $581.00 bill in June 2009 for calls made to Germany. In the past few years we have made hundreds of calls to Germany, often daily, for a number of years due to family illness/deaths. When we call Germany we have always used the 10 10 987 system and had now problem with Germany calls until now. AT & T says we didn't use 10 10 987, we did and always have. The 10 10 987 system say we did use them. When I've called AT & T previously about this bill I've been told it's in dispute, will be resolved and bill charges removed. The next time my wife called AT & T offered us 50% off the bill?
We refused the offer, we don't 50% off something we did not use. Had we paid the $585.01 bill or taken the 50% off offer that would leave us open for the same problem again when AT & T tries to "Bully" hustle us again for incorrect charges.
The other strange thing is they have never charged us late fees, again this and 50% offer tells me their "fishing" seeing just how much they can hook you for. The WWW is full of AT & T complaints and many customers have received large pay outs for this type problem. I don't want any pay out I just want my bill corrected.
This last time I called AT & T said I have the option of filing a exe. complaint, but this has to be done by US Mail and we all know even if you send it registered mail the chances of it reaching the proper person is slim to none.
So---------they have you where they want you, huge company, taking advantage of a 37 year customer, who has never failed to pay their bill on time, if we pay it then they'll pull the same stunt again, if we don't?------Probably cut off the phone? Where do I go next, what options do I have? 317 357-9637 810 9