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1800mattress Complaint - 1800mattress won't honor warranties - mattress and box spring
mattress and box spring - Complaint
Ordered a queen size mattress and box spring-Luxembourg set. The set was defective from the beginning, it is now -6 months later- sagging in the middle at 4 1/2 inches. This according to the expert 1-800 mattress sent out. They also found that the box spring was defective also. I called 1-800- Mattress after they received the experts report only to be told they found a stain, which the expert never told showed me, and said the entire warranty is void. In other words, they agree both the mattress and the box spring is defective but a stain, I can't even find, voids the entire warranty. 1-800-mattress said you're stuck with the defective mattress and box spring because of a stain that has nothing to do with the sagging mattress and box spring and a stain I can't even find. I have read elsewhere that 1-800-mattress will find anything they can to void a warranty and not be held accountable for the defective merchandise they sell and now it's happened to me.
It took me 6 months of calling them just to get an inspection done. I was told they had no record of my purchase and they doubted I even bought the mattress from them at all. I had to send them a copy of MY receipt because they did not have a copy of one. I was told they were taken over by Sleepy's and they weren't able to access any records from 1-800-Mattress. It took me months of calls (waiting at least 20 minutes on hold each time) and numerous faxes of my paid receipt just to get them to admit that I even purchased the mattress from them. They said unless we find your receipt in our records we don't consider this a legitimate purchase. Keep in mind this went back and forth for about 6 months. Now I finally get an inspector to come out, he admits the mattress and box spring are both defective but like other customers, they won't do anything about it. I'm stuck with a 6 month old mattress and box spring that are both defective and 1-800-Mattress gets to rip-off another customer. NEVER buy from 1-800-Mattress or Sleepy's EVER!!! Like me you'll regret it !!
It took me 6 months of calling them just to get an inspection done. I was told they had no record of my purchase and they doubted I even bought the mattress from them at all. I had to send them a copy of MY receipt because they did not have a copy of one. I was told they were taken over by Sleepy's and they weren't able to access any records from 1-800-Mattress. It took me months of calls (waiting at least 20 minutes on hold each time) and numerous faxes of my paid receipt just to get them to admit that I even purchased the mattress from them. They said unless we find your receipt in our records we don't consider this a legitimate purchase. Keep in mind this went back and forth for about 6 months. Now I finally get an inspector to come out, he admits the mattress and box spring are both defective but like other customers, they won't do anything about it. I'm stuck with a 6 month old mattress and box spring that are both defective and 1-800-Mattress gets to rip-off another customer. NEVER buy from 1-800-Mattress or Sleepy's EVER!!! Like me you'll regret it !!
Comments:
Posted by justthefaxx on 2009-11-11:
Everyone seems to look for anything to avoid paying a claim on a warranty or insurance. Sign of the times I guess.
Posted by Tomahhtoe on 2009-11-11:
You forgot to mention that Luxembourg is a low end mattress. You get a queen size for $599. You get what you pay for. Oh, and next time, buy the mattress cover or the warranty is void.
Posted by furnman on 2009-11-11:
If you read the warranty on your mattress/boxspring, it states that any stain will void the warranty. This is with all major bedding companies. Should always use a quality mattress pad.
Posted by jalyle12242 on 2011-03-07:
I to am having the same problem, but with another company. This is ludicrus to customers that companies should be allowed to do this. If the matress is defective, stain or no stains, then the company should still be held accountable. If a car gets a dent, then I quess the motor warranty is no good either. Yeah right!!!!!!! The goverment should look into these so called warranties and not allow companies to have them. What a rip off of my hard earned money.
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