Fifth third bank Complaint - Fifth Third Bank holds checks
TOLEDO, OHIO -- Fifth Third Bank was chosen by the dealership to finance my auto loan last year. The payment is due the 1st of every month with a 7 day grace period. Every month since July 2008 I have sent in the payment via us mail sometime before the 1st (anywhere from 3-10 days before the 1st of the month. I have received a phone call from their collections dept nearly every month between the 10th adn the 15th telling me they have not received payment. I let them know the date sent and they tell me they didtn get it. It have taken up to 4 weeks to post a payment with this bank. I have written them a complaint letter asking why it takes them so long to post payments and they didn't reply. the reps are rude and try to take a payment over the phone which they in return charge $17 for. I have asked that they look for the payment before they call me becasue even us mail doesn't take 10 days, I have tracked a fed ex payment to them that also took over a week to post. I believe they are hodling checks to collect late fees and am filing a BB complaint as well as a complaint to the attourney generals office. they don't offer on line payments unless you have a checking account with them -- I LIVE IN MN !!!!