Mexicana Airlines Complaint - Avoid Mexicana Airlines
First time flight on Mexicana Airlines and will never fly with that airlines again. Flew from SFO to Mexico City. Flight was late and the airport was no help in navigating customs/gate, and missed our connecting flight to Ixtapa. The next flight out was the following morning.
We were then told to retrieve our bags because they would not be flown to Ixtapa without us. Went over to baggage claims to pickup our luggage and no bags were found.
Our first vacation was spent in a Mexico City Holiday Inn with no luggage in tow. Finally arrived the following morning at Ixtapa Airport, picked up our bags and checked into our hotel to start our beautiful vacation. Opened the suitcase and found a pair of sandals and our cosmetic bags missing from the suitcase. Imagine having none of your cosmetics! That evening we had to shop for comparable replacements. What a way to start off a vacation. To avoid a nightmare of a vacation to a resort in Mexico, don't fly Mexicana Airlines and try to avoid Mexico City Airport too!