United Parcel Service Complaint - UPS - Should Stand for Unbelievably Poor Service
BROOKLYN, NEW YORK -- I have come to the conclusion that UPS should stand for Unbelievably Poor Service. I know that there are occasions when there will be errors in delivery service, but if delivery screw-ups were gold, UPS would be the Fort Knox of delivery services.
Within the last few months, I have ordered household items online, and as luck would have it, UPS seems to be the delivery service of choice by the companies where I've placed several of my orders.
Each and every order that I've placed that's been shipped through UPS has had "an exception" in the delivery status. I subscribe to the email notification alerts on their website and have included information about how the bells are not currently operating in our apartment builiding, but there is access to the inside to deliver packages. This has all been done to no avail. Not only have my packages not been delivered, there are almost never any paper notifications left about their claim for attempted delivery. I've contacted the main UPS and local site by email and phone, but also to no avail. I'm simply offered an "I'm sorry about the confusion", and yet the poor service continues.
Just today I was expecting another package after a so-called "3rd Attempt" by UPS, and now I have to go pick up the package myself, since they claimed no one was available to receive delivery, although I was home all day waiting for this package. When I contacted the main service, they referred me back to the local UPS, which just claimed that the driver attempted delivery, but no one was available to sign for the package. It's just a ridiculous circle of nonsense. I must note that I have not encountered delivery problems of this magnitude with FedEx or even the USPS. Go figure! Not even with USPS!
I am at the point now where I will no longer order online from companies that use UPS as their delivery service, even if it means doing without the product or spending a little more to get it somewhere else or through another delivery vendor. As it turns out, I end up spending additonal money just to go pick up the package from a "local" UPS site anyway, which is, of course, not within a short distance of my residence.
From now on when I want to order a product from a company and UPS is their only means of delivery, I will inform the company I cannot do business with them because of their choice of delivery vendors, and explain to them that I've received only poor service from UPS. I would encourage other frustrated consumers to do the same. Maybe if they lose some business in this way, UPS will be encouraged to change their Unbelievably Poor Service.