Best Buy Complaint - Best Buy - Disgusting Customer Service
ELMHURST, NEW YORK -- Recently, I bought my daughter a new laptop, a linksys router, and a Microsoft Office 2007 software because the salesman told me that the laptop had a 60-day trial for Microsoft Office. He did not tell me that we already had Microsoft Word installed, which is pretty much the same thing with less options. I did not need the advanced options because my daughter only needs a word processor and internet to use for college. So the salesman put everything in a bag and I didn't get a good look at the box for the Microsoft Office software until later on.
At home, I only took out the router to set it up with the laptop and I put the Microsoft Office software on the side without looking at the box. My daughter told me to return the software because she did not need it. I went to the store 3 days later (today) to return the router because my daughter was having problems with it and the disk that came with it was cracked, and the Microsoft Office software. To my surprise, they told me that they can't give me a refund for the Microsoft Office because they "believe that the package was opened". I did not even open the jewel-cased package, nor did I take anything out from it. They supposed that I opened it and took the product key and tried to return it for a full refund. But that is not the case.
The supervisor came and he did not help at all. All he kept saying was that the package was opened and I haven't even touched the software since I bought it. My daughter came with me to explain to them the situation and the supervisor kept saying that the "LAW SAYS NO OPENED MERCHANDISE CAN BE RETURNED. TRUST ME I USED TO BE A HACKER AND STEAL THINGS TOO," and I told him to show me proof of that law, but all he could say was that I should look it up online. I told him to explain to me how he can refund my router and not my software and how the crack came on the CD of the router. He couldn't even say a word besides please lower your voice or I'll have to call the cops.
Instead, he calls the security to make me afraid..IS HE KIDDING ME?! The security tries to escort me out of there but I refused and continued to argue with the supervisor. I began raising my voice because I was getting angry. The supervisor was laughing at the fact that I was pissed because I am spending $150 for no reason! He then said "ok here is your refund noe have a good day" Then the salesman I had last time, came by and I called for his attention. I told him to tell me if he saw the software opened when he put it into the bag. All he could say was, "well no, but this package looks like you opened it." THERE IS NO PROOF THAT I OPENED THE PACKAGE!! HE DIDN'T EVEN SEE IF THE SOFTWARE WAS OPENED BEFORE HE SOLD IT TO ME!!! I AM NOT A THEIF!! $150 for a product key is a bunch of BS! If I knew it would turn out like this I would have never bought it in the first place. I thought their policy was that we can return merchandise within a certain number of days. I guess their policy is messed up too!
I warn you all to make sure to check your merchandise before you walk out of BEST BUY..now I know how they are and how they treat their customers. I hope you all don't run into the same problem I have and I will never shop there again. Especially when the holidays are coming up. If there is anyone who can help, please contact me.