AT$T Business Internet Complaint - Do not use AT&T's business high speed DSL
DO NOT USE AT&T internet. I signed up with them on their website and very thoughly read all of the service and price information. I decided to to the self installation and was told that I would receive the self install kit within days and that I would receive an email when it was shipped. I finally received it 5 days late after calling their customer service and asking about it. I got the email saying it had been shipped about a week after I received it. I then had to call technical support numerous times to get the static ip addresses that I had requested weeks ago finally set up.
According to the website, it would cost $110/month for their service. To my surprise, the next month, I get a bill for $237.95. Obviously, I call their customer service and they tell me that they had not applied my rebate of $100 for the modem. Problem is, that was still $25 more than what I was told when I subscribed. The representative refused to listen to what I was saying (that the amount was not what I was told when I signed up) and just repeated their list of changes over and over again to come up with their higher amount. I told them that their charges were too expensive and if they could not charge me what we had agreed to, they could just cancel my service. Their response was just to say that I had signed a contract with them for a year and that my service could not be canceled. I guess they feel that they can charge you whatever they feel like regardless of what the contract says, so they are pretty cocky about it.
And the rebates they promise on their website - forget about it. You will never see them. The only one they have honored is the "free" modem. That $100 Visa gift card? When I called to ask about it, I was told to logon to their special rebate website after the first 30 days of service to have it sent to me - what a joke.
Probably even worse then all this is that I cannot even use the stupid phone line that I had to get and pay for just to get their lousy Internet service! They have sold my name and phone number to anyone and everyone. I can't have my phone plugged in for even 5 minutes without some telemarketer calling me and interrupting me when I am trying to work. Plus I am getting all kinds of junk mail now that I never got before.
I hope that AT&T is proud of themselves for this year of service that they are unfortunately getting from me - I will be dropping them as soon as possible and will be telling everyone I can not to do business with them. Not the smartest way to do business.
Yep - signing up with AT&T was a BIG MISTAKE. I hope this review helps others to avoid them.