Prestige Auto Mart Consumer Reviews

RI, NEW HAMPSHIRE -- Wow. You have some really great reviews. I wish I had something positive to say as well, however, I do not. I started this adventure on May 15th inquiring about a car I saw online. I was immediately called and emailed from the establishment. Which was great. I was then contacted by a gentleman named Jose. Let's just say Jose must have a lot on his plate because it took him DAYS to get back to me after that first conversation. I am actually STILL waiting today to hear back from him. 25 days this has been going on. I haven't even heard back if I have been denied. NOTHING at all. I even reached out to him 3 days ago asking what is going on, was I denied because the web site said they work with all kinds of credit. So I really couldn't understand why No response from ANYONE from the dealership.

Now, I have a great job with a very good salary, and I have very little bills. My credit is fair unfortunately, but they supposedly work with people who do not have perfect credit. I submitted ALL of the paperwork Jose had asked for to prove my income. Now what is the problem? Why is it that I hear wonderful reviews and I have had the worst car buying experience of my life and I have bought a lot of cars in My 50 year. It's soooo frustrating and was a total waste of my time.

WESTPORT, MASSACHUSETTS -- My wife recently worked Prestige for all of a month. She was harassed by other employees the entire time she worked there. Management's resolution to this was to fire my wife . Not only that but her direct manager Steve created a fake paper trail of write ups to cover his own butt and apparently try to protect the abusive employees. None of these supposed write-ups have her signature on them because she had no idea they even existed. "Steve write-ups are only valid when the person being written up signs them and is told of them"! Maybe instead of covering for the employees harassing my wife Steve should have done the obvious right thing and fired them. I thought we as a society were getting past allowing this type of disgusting behavior to occur in the workplace. She is now filing a complaint with the Attorney General. If your against workplace harassment then boycott this business and share this review with others on your social media. What's really ironic about this situation is the only valid right up is because her second day of work she was late for a Harassment Seminar the owner held! Only she told the manager she would be late on account of my daughter needed to get to camp that day and we have one car . Funny thing is the owner didn't even pay her to go to this. So this guy writes up my wife after knowing she would be late to a non paid event. Then ignores everything taught at the seminar! Are you kidding me?!
#METOO

EAST PROVIDENCE, RHODE ISLAND -- I heard an ad on the radio today stating that Manny (the owner) wanted Jeff (General Sales Manager) to move 15 million worth inventory and they talk about 0 down and GUARANTEED FINANCING. So I went to their East Providence store. I spoke with a salesperson. Did an application and was told by Tony (general or Sales Manager) that there was nothing they could do for me.

Mind you I also brought an EMAIL that THEY sent to me stating $1.00 down and 1.74% interest... They LIE to all their customers and I think that people should be aware of what they really do which is LIE. It's a joke to hear their advertisements on the radio. You have to keep in mind that what you are really hearing is to ** talking to one another.

WESTPORT, MASSACHUSETTS -- Please do NOT buy a car from PRESTIGE AUTO MART. My sister has recently purchased a car that has been trouble from day 2. Many issues have come up since the purchase, things have never been fixed only to leave [them and} have same exact issue again! They are stating these aren't safety issues; therefore, they refuse to fix. Many issues within 2 weeks. Although they advertised a certain way and my sister has a 2 yr old & a five year old, they are clearly NOT concerned.

WESTPORT, MASSACHUSETTS -- For anyone out there planning on buying a car from this shady place where they take gross advantage of the consumer! Please think twice. The carrot they dangled in front of me was a shiny 2001 mercedes slk 230. My credit sucks because i'm going through a bad divorce! So I go in there they say they are running this great program where you can use your tax refund as a down payment! So I do that! Then they want the sales tax up front they want 895 in fees to the tune of 4000 dollars. So you do all that! And then what happens they tell you you can take the car right away!

No carfax no info no nothing! I'm having a problem with the cars interior light imagine it doesn't work! They tell me they have to order the part they do it takes two weeks! They get it this service manager who supposedly knows a lot about mercedes named Danny puts in the bulbs doesn't bother to check it! I get in car and the interior light won't shut off! Now i'm annoyed because he didn't even check it! So I'm done with this shoddy service! I got to viti mercedes to have the problem diagnosed while i'm there they do the Rhode Island state inspection and safety inspection on my vehicle. Well guess what 3 of the 4 tires were dry rotted!

The drag links are bad, the steering shock is blown! The drive belts are cracked! The worst part is this is all safety related! My question is how do these people sleep at night taking advantage of people like they do! To the tune of 21% interest no less!

I called the dealership and got the banker Manny the crook on the phone and what does he say it's not his problem! He's rude ignorant and some adjectives I cannot write here! Well they have met their match will be suing them for all I can! He says "Bring it on, you get a lawyer." Trust me I will! I will also be writing to every major newspaper I can think of to warn the consumer about Prestige auto mart! I will be bringing my car back today! Don't I repeat don't do business with these people!

WESTPORT, MASSACHUSETTS -- Attempting to do business with this dealership was the worst, corrupt, shady dealership I have ever dealt with. I signed a purchase agreement on a vehicle, gave them $2,500, and they also made me write them out a post dated check for another $1000 and make the first weeks payment. My credit was not the best and they told me they will work with me because the boss was the bank. Well, what a bank it was, little did I know they were going to charge me 21%.

The next day after signing the agreement, I called to find out when I could pick up the car. I was told it would be ready the next day. I had to call again the next day and was told, "sorry, we made a mistake, you can't have the car, if you want to give us another $500 dollars, then you can have it."

Come to find out they played games with the vehicle identification number. They refused to give me the car, and would not make good on their "mistake" or the signed agreement. They all hid when I arrived at the dealership, and they had nothing to say. I had enough of their lies and BS at that point. Too bad there were no customers there because I made them all know how I felt about their corrupt dealings! Let's just say they gave me all my money back real quick to get me out of there.

Come to find out later, this vehicle had been in an accident and there has been many other complaints regarding this dealership, as well as police being involved for customers attempting to get their money back. I was one of the lucky ones. Pass the word on regarding this corrupt dealership!!!!

WESTPORT, MASSACHUSETTS -- What an awful experience. While they offer unique services such as in-house financing, their guise of 'helping the consumer' turns out to be a falsity. I purchased a car in July 2008, and by this time, March 2009, I have had to have the engine replaced twice, and have been held responsible for thousands of dollars worth of repairs. Beyond the unfairness in the service, they are rude, unaccommodating, and completely ambivalent to those they are supposed to serve.

In the legal sense, a business and a customer should be receiving a balance in the 'benefit-burden' spectrum. Due to their corruptness, the balance has been so far tilted to benefit them and burden us, that we have decided to take drastic measures in not having to deal with them ever again. We took out a personal loan to buy out the loan we had with them, just they may receive no more benefit on our end. We hope that people are not roped in by their false promises and gimmicks because in the end... it's more heartache and headache than it's worth.