KOA Camp Sites Complaint - Reservation - Camping Facility
HARPERS FERRY, WEST VIRGINIA -- To: National KOA Administration
Subject: Complaint: Reservation Scam
Q: When is a reservation NOT a reservation?
A: When you make it at the Harpers Ferry KOA Camp.
The facts are:
On July 17th my daughter-in-law make a phone reservation for the Halloween weekend on site 128 at the:
Harpers Ferry / Civil War Battlefields KOA
343 Campground Road,
Harpers Ferry, WV 25425 Ph.304-535-6895
We have camped at Harpers Ferry many times over the decades, as well as various other facilities. We had camped at Harpers Ferry last Halloween and absolutely hated the site we had. We wanted to return this year and make it an annual tradition. We were hip to the fact that the early bird gets the good site. (SO WE THOUGHT). My wife & I were the first to check-in and were sent to site 101. On arrival at 101 site I knew it was WRONG and unacceptable. After phone conversations aback & forth with the office and family we were reduced to site 196 (a hillside rock that sucked). It sat across from the site 128 that we had reserved. To my amazement site 128 had a sign reading (VIK) on it. It made me feel like we must be ( VI dog crap ). After getting the runaround at the office I Met with the General Manager. He explained we had not paid the $20.00 lock in fee so we were bumped. First time we had heard about this. The KOA book states to reserve a site the first nights fee is charged to your credit card. IT WAS. That carries no weight with [snip].
The end result is that we had a miserable weekend. We were made to feel small. There was a riff through the family and we all wished we hadn’t even gone camping. Needless to say I view the $20.00 lock-in fee as a scam. My family will never go to Harpers Ferry again.
Because KOA allows this practice I will boycott and badmouth KOA to anyone I can. That’s a lot of people as I have a small woodshop with a sideline business selling Camp Kitchens, and camping is my 2nd life.
GOODBYE and GOODRIDDANCE KOA