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Extra Space Storage - Vancouver, Washington Complaint - Awful Service / Inappropriate & Unethical

Review by Camas on 2009-11-12
VANCOUVER, WASHINGTON -- I went in person to Extra Space Storage here in Vancouver. The manager didn't even acknowledge me when I entered their office and to make matters worse, then didn't honor the price they quoted us over the phone. The gate was open and unsecure, the place looked like a dump, (even in the rain), and to bottom line our dissatisfaction: WHY would I want to rent when they change the price on my wife? We'll go elsewhere where the management is ethical and has a semblance of professionalism.
Comments:2 Replies - Latest reply on 2011-09-21
Posted by Anonymous on 2009-11-12:
NEVER do business over the phone. The burden of proof is on YOU.
Posted by natdalton7 on 2011-09-21:
I can't stand when companies charge you more than the original quote. It is hard to find self storage units that feel secure and have great costumer service. I had a similar experience to you when I was living in Florida. After much research I finally found a company that offered quality self storage fort myers units. Now that I have found them I will never go back to anyone else.

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