Deutsche Lufthansa AG Complaint - Stolen Camera from luggage

Review by kkayaturk on 2009-11-13
GüTERSLOH GERMANY -- On 3.11.2009 16:00 flight to Madrid from Ankara via Munich. My luggage was opened and it was damaged but the damage was not extensive only the lock was broken. In the hotel I was realized that my Sony W70 digital camera is missing and tried to make a complaint to local lufthansa representatives in Spain on 06.11.2009 which was not accepted. Instead the representative guide me to make a complaint in Ankara. So when I have arrived back to Ankara I filed a complaint with DTR number 12970 and I wait for one week for the denial to pay the camera which was stolen from my luggage which I gave to lufthansa during check-in. Lufthansa claims no responsibility for luggages as I was instructed from the local office and they told me that this not lufthansa responsibility. Eventhough they have high security measures for the passenger that they do carry why lufthansa don't apply same security measure for his employees or luggage transfer employees at least. Nevertheless I lost 300€ because lufthansa cannot implement security for baggage transfers. I do not believe this I hope they will fix this mistake.
Comments:3 Replies - Latest reply on 2009-11-13
Posted by msnanny on 2009-11-13:
Sorry for your loss but surely you can understand why airlines cannot pay these types of claims? There is no way for you to prove that the camera was even in the bag or who could have taken it.

Too late now but in the future you should never put valuables in your checked luggage.
Posted by Pepper on 2009-11-13:
in fact it's more apt to be the TSA agents to be honest
they've already caught some in theft traps
Posted by i_am_canadian on 2009-11-13:
Pepper, I thought that TSA agents were only stationed at U.S. airports?

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