KNOLOGY OF KNOXVILLE, TN Complaint - BILLING ERROR RESULTS IN COLLECTIONS ACCOUNT
KNOXVILLE, TENNESSEE -- I had the bundled service through Knology in 2004. I called to have everything turned off except the cable internet. The following month I was charged the full amount for all 3 services. I Called Knology Customer Service and was told not to pay the bill and that they would correct the issue. I then had all the services turned off as I was moving with the military.
90 Days later I found they had placed the full overcharged amount on my credit as a collection account. I called their CS and paid the full overcharged amount to attempt to salvage my credit. All this accomplished was that it changed to a paid collection which is just as bad as the original.
I deployed to iraq in 2006 and could not continue my efforts to have this removed. I followed up with Knology in 2007 to once again attempt to remedy the issue. I eventually was told by CS that YES I did overpay the account and that they would cut me a check for the overpaid balance (which they did). I asked to have the collection account removed from my credit and was told sorry we can't do that. I replied by saying that the issue was caused by incorrect billing and that I should not be penalized because of their error and again was told sorry its not our policy to remove collection accounts.
Well now I am tired of seeing this on my credit and I wrote Knology to let them know that I will be filing formal complaints with every website that will allow me to post my story. They replied saying that the account is at a 0 balance and to give them a call if I have any other issues. I KNOW THE BALANCE IS 0, I WANT THE PAID COLLECTION TAKEN OFF OF MY CREDIT!!!!
Knology has cost me thousands of dollars in interest hikes over the past 5 years because of THEIR billing and collection errors. It is unacceptable that five years later I am still suffering from Knologies careless billing practices. After doing a quick google search it appears this is a common issue with Knology.
The service, (Telephone, Cable, and Internet) is nowhere near the quality of the leading cable companies. Considering they charge just as much as their competition, there is no real benefit of selecting them over ANY other provider. So in short.. I would NEVER recommend this company to anyone. STAY AWAY FROM KNOLOGY!!!!!!!!