Does Whirlpool really stand behind their Products
Whirlpool RBD305PDB10 Double electric oven - Complaint
I have owned the RBD305PDB10 Whirlpool oven for almost nine years. The electronic control panel (part no 8302967) failed about three months ago, since that time, I have been seeking to obtain a replacement control panel from Whirlpool, for various reasons unknown the part has been on back order, with a current expected availability date of 01/10/2010, but no guarantee from Whirlpool.
I have learned several important lessons from Whirlpool in this process.
A. I should have been satisfied,after all my oven lasted almost nine years which is good for that product.
B. Whirlpool has no control over their suppliers and should not be expected to maintain inventory of all their parts for older products. This particular control panel (8302967) supports at least 30 models of Whirlpool, Kitchen aid, Roper and Kenmore products.
C. Whirlpool will offer you a customer loyalty discount of 15% to 20% to purchase a replacement oven, cost about $1,200. The cost of replacing control panel averages around $350.
This level of support from Whirlpool certainly encourages me to suggest that you look elsewhere before purchasing your next appliance.