Best Buy Complaint - Sold me a lemon laptop! Refuse to replace or refund money!!!
FORT WAYNE, INDIANA -- On 4-10-09, I purchased a Toshiba Celeron laptop. Within 4 months, it completely stopped working. We took it back to Best Buy, they refused to refund our money. Instead they replaced the hard drive. The same day I took it home, the computer made a clicking sound. Over the next couple weeks, it continued to click and would also randomly stop working or freeze. Within a month of the hard drive being replaced, it completely stopped working again. We then took back into Best Buy and once again they refused to refund us our money or replace it. Instead they are attempting to put in a third hard drive. The computer is clearly a lemon but Best Buy refuses to give us our money back or replace it. I find this unacceptable, unethical and HORRIBLE customer service. I later learned that a family member of mine had the SAME exact experience with a Toshiba from Best Buy. They replaced his hard drive 3 times. When it died a fourth time, it was past the year warranty and they then refused to help him. I will NEVER shop at Best Buy again!!