Folica Compliment - Folica Customer Service and Warranty Superb!

Review by pvsmiths on 2009-11-14
I read once that if you are happy with a service or product, you tell 1 person. If you are unhappy, you will tell five. That's why I'm taking the time to tell everyone what a wonderful experience I have had with Folica. In a nutshell: Almost 2 years ago I purchased a $200 Sedu flat iron. Received it within one week, and free shipping to boot. 23 months later it lost power. I called customer service (less that 1 min. hold time) and they gave me all the info I needed to send in my warranty. HERE"S THE BEST PART: I mailed it back at 4:30pm on a Tuesday, and Friday evening, Folica notified me that my new iron was on it's way via UPS. I checked the tracking number and it is indeed on it's way. How could they possibly improve on that service? I plan on spreading this comment on the web, so excuse me if you see it again. Thank you Folica!

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