Whirlpool not the quality I expected
Quiet Series Dishwasher - Complaint
TEXAS -- I just purchased a Whirlpool dishwasher model GU3600XTVYO and it has operated well since installation but now I have my first service call and I am really surprised at how cheaply the components of the dishwasher are. My complaint centers around the balance for the door. When you open the door there is a spring that keeps the door from falling down. The spring is connected to the door with a flimsy cotton twine about 1/8 inch in diameter. The string just snapped. Now, at 58 with no children and no abuse of the product I have to imagine this is a common problem with the unit and a really poor design. The string is subjected to repeated stretching as well as moisture around the dishwasher and there is no way it is designed to last. Even the technician was critical of the design and said he had repaired several of these units in the last 6 months. I appears that cutting cost in production is more important than quality and common sense. When I see a company that designs products that are not made to last, not made with common sense and made cheaper at the sacrifice of quality, I stay away from the product. This is not a cheap dishwasher and I purchased it because I thought it was a superior design. Unfortunately, I see many service calls in my future and if that starts to happen I will yank this one out and purchase a superior machine.