Bank of America Complaint - Bank of America • Use at Your Own Risk!
Dear Bank of America Executive:
If you are not a decision making executive, please forward this email to one or more. To ignore this request would put you in violation of U.S. Federal laws governing email.
I am an American expat living in the Republic of Panama.
I just want you to know that I am thoroughly disgusted with the way you do business:
1 You charged me an overdraft fee when I have "Overdraft Protection"! Your customer Non-Service wrote to tell me I should watch my balances!
1a You charged me several times for late fees on Sunday due dated bills when paid on Monday! If I went to one your branches and paid my credit card bill with a Sunday due date on Monday there would be no late fee!
2 You are now charging a "Foreign Transaction Fee of 3%. I asked about this and the form letter sent to me told me about fees for withdrawing from ATMs. I have never in my life used an ATM. I don't want to pay to withdraw my own money! I have resorted to using my American Express Card exclusively in Panama. I have had AMEX for thirty years without the first problem! If AMEX is not an option I use CASH!
2a when I got this card through MNBA there was never a problem, just since BoA took them over!
3 Since I can no longer accumulate meaningful points with your "Point Program" I asked to cancel the point portion of my card. I'll give up the 21,000 points accumulated. But no, your agent demanded that I cancel my entire card. so I did!
4 When I took out my homeowner's loan your officer told me I could the fix the rate at the current percentage rate. When I tried to do this, I was told the rate was 11%! BoA is using government money at close to 0%, but won't fix my rate at the current 3.5% or whatever it is today.
5 Dealing with your customer service department via "Online Banking" is near impossible. For the simplest questions I get "Form Letters" instead of an answer. It has taken me dozens of online banking messages to accomplish one simple thing, several times.
6 Dozens, yes dozens (Check it) of times I have told your agents that I cannot call you. We are restricted to 8 digits on our phone. If we use more, even for 800 numbers we get charged outrageous amounts. But your agents keep responding that I should call! Collect is not good. I don't speak enough Spanish to use an operator.
Here's todays example:
REGULAR CHECKING ending in 9859
Because email is not a secure form of communication, this email box is not equipped to handle replies.
If you have any questions about your account or need assistance, please call the phone number on your statement or go to Contact Us at www.bankofamerica.com.
The above message says if I want a credit card without the point option I have to apply for a new card. The year I began my credit being on my card is very important to me.
7 I have been banking in the same building in LaGrange, GA. U. S.A. for thirty years! Never had a problem! Until BoA took over!
8 My credit score was 787 until I signed for a car loan for my daughter. Her late payments brought my score down to 702. Still not a credit risk. My loan with you is the only debt I or my wife have. Yet, you cut my credit limit in half from over thirty thousand dollars! I have never accessed that amount, but the cut is a slap in the face. American Express is still UNLIMITED and has no "Foreign Transaction Fee"!
It seems, from talking to other expats that everyone who deals with Bank of America gets the same treatment and BS.
I know my accounts don't really mean anything to BoA in the big scheme, but if thousands of us stand up and change banks, credit cards, etc. stock holders are liable to ask questions. This is not a threat. Merely a fact. Poor service loses customers.
If you wish to correct and rectify this situation, reinstate my Mastercard without the point option. Repay all the late fees you've charged me for Sunday due dated invoices paid the next day, as well as the overdraft charge you charged despite my "Overdraft Protection". I don't expect you to change your fees, I just want to be treated fairly.
Please don't ask me to give you dates, you have it all on record. Regular Checking-9859, Bank of America Platinum Plus Visa - 4993, IT Professional Platinum Plus MasterCard - 6113, Home Equity Line-5099, Fixed Rate Option-5001
If I don't hear from a decision maker within the week, this letter will be forwarded to every Expat Group in the Yahoo! system all over the world. Check this out for a sample Gringos_in_David_Panama@yahoogroups.com. There are hundreds of these groups located in almost every country in the world.
Since I am retired, I have nothing better to do, other than spread the ways you gyp the consumers worldwide! Under those circumstances all of my business will be going to another bank, along with those of all my relatives that bank with you throughout the country.
FED UP WITH YOUR BULL!
Lonnie R. Cross III
Puerto Armuelles, Panama
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