Allegiant Air Complaint - Not Allowed To Board
This is the first time that I have been upset enough to take the time on line to inform others about bad service. At the moment I am in graduate school away from my wife and 4 daughters; I have not seen them for 3 months. The reason we are not together is financial, my wife is in the process of selling our home.
My wife purchased a cheap flight on Allegiant Air for me and I was excited to finally see my family. I got to the counter line 55 minutes prior to departure, by the time that I got to the front of the line it was 35 minutes until my flight was suppose to leave. The girl at the counter told me that she could not give me my boarding pass because I was suppose to get it 45 minutes prior to departure. I explained that I was in line for 15 minutes and that I was there over 45 minutes early. She then says that I am suppose to be there 2 hours early to ensure that I can be at the counter on time. Sure enough this is explained on their website but still it is really stupid whe I know I could get to my flight in plenty of time. They told me that I could rebook for a later flight which would be in 3 days; also I would have to pay the full price. I was unable to do this because of money and time.
I got back in line to attempt a second try at getting my boarding pass. They would not even acknowledge me when I tried to talk to them. I tried to be polite and explain my situation so that they might feel sorry for me but this did not help. What made me the most upset is that they seemed to be getting pleasure out of the situation. I was very upset and only became more so when I noticed that the security line was very short and that even at that moment I could have easily made it to my flight if they would only let me.
My daughters are very young and this event was very hard on them. My wife was so upset that she called the customer service and they were unhelpful.
I looked back at the Allegiant counter as I left and noticed that they were looking at me and sort of laughing. This was beyond bad service and down right sick considering I had told them my whole situation about not seeing my family for months.
I do not argue that I was cutting it close on time but knowing that they could have got me through and they decided not to just for what appeared to be enjoyment on their part is why I wrote this negative response to my experience.
I will never fly Allegiant again, or should I say attempt to fly Allegiant.
If you decide to fly allegiant I suggest you get there much earlier than you would for other airlines.