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TigerDirect.ca - Markham, Ontario Store Complaint - TigerDirect Sold Defective Laptop Would Not Return - Acer 3940G Notebook
Acer 3940G Notebook - Complaint
TORONTO, ONTARIO CANADA -- I recently purchased an Acer 8940G notebook computer for $1400 from TigerDirect.com's Canadian outlet located on Woodbine Avenue in Markham, Ontario.
While comparing this model against a similar one manufactured by HP, the salesperson told me that the Acer product was better and I took his advice.
I got the computer home, turned it on, and immediately noticed that the screen was displaying strange characters and the computer was crashing frequently. Windows 7 produced an error message advising me that the display driver had stopped responding and the system would freeze.
I packed the system up and took it back to the Markham store to demand an exchange or refund. The salesperson at the store offered me an inferior product because they were out of stock of the model I had purchased and told me that to return the notebook I would have to pay a 15% restocking fee, even though the computer is defective.
I complained and the manager had a technician look at my system. The technician told me that there was nothing wrong with the computer but it was a Windows problem and I would just have to wait for Microsoft to release an updated display driver. The technician further went on to imply that I should have expected problems since I bought a system running Windows 7.
Frankly, I don't care who's fault it is, I bought a computer which was supposed to work correctly and it doesn't. Acer does not offer a driver for this computer which supports Windows 7 and TigerDirect ripped me off.
Don't let it happen to you. Avoid TigerDirect like the plague.
While comparing this model against a similar one manufactured by HP, the salesperson told me that the Acer product was better and I took his advice.
I got the computer home, turned it on, and immediately noticed that the screen was displaying strange characters and the computer was crashing frequently. Windows 7 produced an error message advising me that the display driver had stopped responding and the system would freeze.
I packed the system up and took it back to the Markham store to demand an exchange or refund. The salesperson at the store offered me an inferior product because they were out of stock of the model I had purchased and told me that to return the notebook I would have to pay a 15% restocking fee, even though the computer is defective.
I complained and the manager had a technician look at my system. The technician told me that there was nothing wrong with the computer but it was a Windows problem and I would just have to wait for Microsoft to release an updated display driver. The technician further went on to imply that I should have expected problems since I bought a system running Windows 7.
Frankly, I don't care who's fault it is, I bought a computer which was supposed to work correctly and it doesn't. Acer does not offer a driver for this computer which supports Windows 7 and TigerDirect ripped me off.
Don't let it happen to you. Avoid TigerDirect like the plague.
Comments:
Posted by bcd on 2009-11-14:
Did the box have the original factory seal? Was it a floor model or demo unit? What version of the operating system is on the discs that came with the computer? If it’s XP or Vista, try erasing the hard drive and installing that software. Windows 7 may have been installed by a sales rep and may not be the correct software for that computer.
Posted by PepperElf on 2009-11-14:
that's what im thinking... can the computer run win 7
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