RK Chevrolet Virginia beach,VA Complaint - Customer Service
VIRGINIA BEACH, VIRGINIA -- I purchased this truck on 10/25/09 a Sunday. I was not given the truck until Thursday 29, 2009. I was told the truck was just turned on on the 28th and they had some paperwork they needed to complete and that they was doing a check of the truck because since they RK is a big dealership they complete more checks than others. I was then told in the middle of the week they had finished checking and inspecting the truck and a ball joint was replaced on the truck and it would be ready soon they just had to clean it. I had returned to the dealership during the week to sign new paperwork because the original paperwork had the wrong year of the truck on it. The dealer also put new tires on the back of the truck after we found the problem with the year of the truck. I picked up the truck on Thursday evening after I was called and told everything was complete. While driving the truck on the interstate I felt a pull every now and then on the wheel. I thought this was because the truck needed a wheel alignment. I did not check the oil or wiper fluid on the truck because I was sure that they were changed or topped of already. I returned to the dealer on Friday to drop off another 250.00 towards my down payment and to let my little brother look at some cars. Being sure that RK checked and top off all my fluids and changed the ball joint on the truck I drove it to Philadelphia, pa on 11/8/09 to a football game. On my ride back the check gages light blinked on one time. I didn't think anything of this because it went right off. On 11/13 and 11/14 the light blinked on again. I decided to then check online to see why that light might be coming on. I found info online that said it could be lack of oil pressure and that I should check the oil. I thought it couldn't be that because it was just serviced at RK. I checked the trucks oil and found none to be on the dip stick. I moved the truck and got under it to check for leaks and found none so I then checked the dip stick again and it was dry. I then took the truck to jiffy lube and told them I wanted to see them change the oil because I believe there was no oil in it. The jiffy lube tech checked it in front of me and nothing was on the dip stick again. Before leaving jiffy lube the tech showed me a busted ball joint on the truck how grease was coming out of it. These was the ball joint I was told by RK they fixed. I have been driving my family around in a unsafe truck for weeks. I am unsure what kind of damage the engine has received from the lack of oil in it. This truck has a large number of miles and needs to be maintained well. I am hopeful that RK can do something to repair this truck and my trust in them. I had went on there word the entire time an have been disappointed by the lack customer care that was given to me and my family.
First I want to thank Mr Kline for his response. I was indeed contacted by Mr. John today and have set up a meeting with him soon. I must say any company that will take the time to not only listen to a customer but agrees to make it right is a place I want to do business with. I have never seen an organization except for the military to respond and address a problem so quickly, I look forward to working with RK in fixing some concerns I have.
Secondly i would like to comment on the person who wrote how they did not understand after I checked the truck and seen no oil why i drove to jiffy lube. Well jiffy lube is not even a mile from my house and I also needed someone else to verify there was no oil in it. I did not want anyone to think I was making the story up about the oil so I went to a repair shop for documentation. I want to believe the good in people , so if you going to say they did wrong you should be ready to prove it.I could have been doing something wrong with checking the trucks oil so I wanted that second set of eyes to be sure.
I will continue to update.
I wanted to update everyone on the status of my truck. I am pleased to say that RK did everything possible to make me happy about the condition of the truck. It was taken back to the shop and put threw several tests to ensure the truck engine was in good condition. I am even more pleased to add that they also gave me a new warranty on the truck just in case a problem arose that they had missed. I am not sure you can have it any better than that. I am so pleased with the outcome I will be taking my mom there to purchase a new car from them before the holidays. You can be at rest when buying a car from RK because they will go out there way to make sure you are well taken care of. I will be back to purchase my next truck. I HOPE YOU WILL JOIN ME.
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