Baskin Robbins Complaint - No Refund for Bad Ice cream
Resolution Update on 11/23/2009:
I had submitted a complaint to the corporate website and they got in touch with me. Refunds are allowed if customer is unsatisfied with their purchase. I received a letter of apology today with some coupons. Think I will go get me some ice cream right now! Thank you Baskin Robbins.
BELLEVUE, WASHINGTON -- I ordered a 2 scoop ice cream sundae. Granted I only received 1 1/2 scoops but the ice cream tasted horrible. I asked for a refund and was denied and told their store does not give refunds. There were no signs posted anywhere and the clerk could not provide anything in writing. Upon asking to speak to the manager he called the store owner who said no to a refund.
Been eating at Baskin Robbins for over 20 years. I recall only once being unsatisfied and the clerk gave me a refund. Not this store. Or it appears their policy has changed.