Dell Computer Corporation Complaint - Nightmare - XPS1
I have had this computer since June 09. I have nothing but problems. The computer worked as specified for 2 weeks. Then we had to reinstall all software. Next the printer drivers would eraze on its owm. Next the TV card stopped working and we had to reinstall all over - took about 5 hours to trouble shoot the TV card and to make it work. Several weeks later I tried to the DVD dock -it had quit working. Took me several calls and 6 hours to get this resolved. Recently I tried the built in camera - it did not work either. I was told that the software was missing. So we went through troubleshooting the camera - took several hours. Today, the internet stopped working - took me 3 hours to troubleshoot after being transferred on three calls that lasted 147 minutes. All they did was to reset the computer to a previous restore point. During the call I found out that the anti virus program was not installed either. It has become a never ending thing.
Everytime I have called, I have been transferred multiple times. To get someone to help is a pain where all reps tell me that the hardware is supported for one year and I have to "buy" an oncall session to troubleshoot software issues, even though the XPS1 is supported by a specialized team. I can understand 3rd party software, but what about the programs installed by Dell? There is no executive team phone number I can get to, to file an official complaint. Nonetheless I have had credit card issues as well where I have not received any statements for the last six months. They have blocked my account for non payment even though I am current. Calling their CC customer service did not matter either.
To everyone out there - please stay away from Dell. They are becoming bad to worse in customer and tech support. I have had five Dell units in the last five years - 2 laptops, 2 desktops and now this XPS1. I regret spending $1400 for purchasing a membership of trouble.