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Advance Auto Parts Complaint - Advance Auto Parts
Complaint
Advance Auto Parts (AAP) denied a coupon to be used on a sale priced item. Coupon clearly did not say "not acceptable" on sale priced items. Called Home Office. Talked to two CSR's and they said the store was wrong, they should have accepted, and the store manager would call. Nothing happened so I filed a complaint with the State Attorney General.
State Attorney General demands a response in 10 days. 30 days go by and AAP responds. They say they don't have to accept ANY coupon on a sale priced item. Manager decision. Any item on sale is already an "offer" and coupons can't be used with any other offer. (Isn't any item offered for sale just that - an offer?)
AAP Home Office responded to the State Attorney general late and said tuff - we aren't going to honor. For the customer inconvenience we'll send him a $5.00 gift card. Who wants this....I'm returning the goods.
TAKE HEED - AAP coupons aren't worth the paper they are printed on. I don't pay full retail for anything they sell as it's already over priced. Coupons are the only way to go, so know this before you get into a fight with a cashier. And if you call AAP Customer Service, they will take your contact info but NEVER call you back.
Be warned.
State Attorney General demands a response in 10 days. 30 days go by and AAP responds. They say they don't have to accept ANY coupon on a sale priced item. Manager decision. Any item on sale is already an "offer" and coupons can't be used with any other offer. (Isn't any item offered for sale just that - an offer?)
AAP Home Office responded to the State Attorney general late and said tuff - we aren't going to honor. For the customer inconvenience we'll send him a $5.00 gift card. Who wants this....I'm returning the goods.
TAKE HEED - AAP coupons aren't worth the paper they are printed on. I don't pay full retail for anything they sell as it's already over priced. Coupons are the only way to go, so know this before you get into a fight with a cashier. And if you call AAP Customer Service, they will take your contact info but NEVER call you back.
Be warned.
Comments:
Posted by justthefaxx on 2009-11-15:
Simple. If its on sale you cannot use a coupon on it.
Posted by Skye on 2009-11-15:
What was the item?
Posted by Critical_level2 on 2009-11-15:
"I don't pay full retail for anything they sell as it's already over priced."
I shop at AAP all the time. I will say their prices on certain things are far better than Pepboys. Their prices are comparable to Autozone, sometimes a bit less. If you want overpriced parts, go to the Dealership, they will gouge you good.
I shop at AAP all the time. I will say their prices on certain things are far better than Pepboys. Their prices are comparable to Autozone, sometimes a bit less. If you want overpriced parts, go to the Dealership, they will gouge you good.
Posted by LadyScot on 2009-11-16:
Coupon acceptance is a LUXURY not a RIGHT.
"I don't pay full retail for anything they sell as it's already over priced." Arrogant much?
"I don't pay full retail for anything they sell as it's already over priced." Arrogant much?
Posted by redmx3racer on 2009-11-16:
You can't really compare prices between dealers and discount auto parts stores. Dealer = OEM parts, AAP/PepB etc. carry mostly non-OEM stuff. Of course non-OEM stuff is cheaper. Not to mention some parts theys sell are remanufactured goods. I'm fine with getting Non-OEM parts for most stuff personally.
Posted by ScooterB on 2010-10-28:
LadyScot . . "Coupon acceptance is a LUXURY not a RIGHT" . . . uh, WRONG! A coupon is a legally binding contract. It is ALL in the wording of the terms . . .
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