Advance Auto Parts Complaint - Advance Auto Parts
Advance Auto Parts (AAP) denied a coupon to be used on a sale priced item. Coupon clearly did not say "not acceptable" on sale priced items. Called Home Office. Talked to two CSR's and they said the store was wrong, they should have accepted, and the store manager would call. Nothing happened so I filed a complaint with the State Attorney General.
State Attorney General demands a response in 10 days. 30 days go by and AAP responds. They say they don't have to accept ANY coupon on a sale priced item. Manager decision. Any item on sale is already an "offer" and coupons can't be used with any other offer. (Isn't any item offered for sale just that - an offer?)
AAP Home Office responded to the State Attorney general late and said tuff - we aren't going to honor. For the customer inconvenience we'll send him a $5.00 gift card. Who wants this....I'm returning the goods.
TAKE HEED - AAP coupons aren't worth the paper they are printed on. I don't pay full retail for anything they sell as it's already over priced. Coupons are the only way to go, so know this before you get into a fight with a cashier. And if you call AAP Customer Service, they will take your contact info but NEVER call you back.