Canon Faxphone L80 Complaint - Junk Product, Junkie Service
We bought this low end fax machine as a back-up light duty unit a few months ago on Ebay. The unit was brand new. From day one, it was obvious it was a strange machine. Unintuitive and complex control commands, as well as, extremely sensitive to the most routine things. Example, won't do anything unless all guides are placed not even an inch off line.
A couple months ago the thing stops working, calling to put in a toner cartridge, even though one is in already. Help line keeps on hold forever, then claims a new cartridge is needed. Waste of money, new one still not recognized by machine. Over course of a month, constant wait on help line for remedy. Twice stating they will send replacement and then canceling order without notice, claiming they never received faxed receipt.
Finally fax it with representative standing by machine to retrieve it. She gives the go on a replacement again to soon come. 10 minutes later, she calls back NOW saying because it was bought on Ebay, it is used and no warranty service available, but I can bring it in for service on our dime.
Forget it! The only place I'm carrying this junk and the brand new cartridge they had me buy, is to the trash. High end Cannon, usually good stuff. This low end fax is garbage. Going back and staying with Brother for any low end faxes we may need.
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