Mexicana Airlines Complaint - Don't Ever Fly Mexicana... Especially Thru Mexico City
On 11/13/09, flew from cancun to san francisco via Mexico city. This airline is so screwed up. 2 Hour late flight, kept us on a stand up bus taxing us down the runway in a bus to go to another location to get us on an airline. Yes I said taxing us down the runway where airlines take off and land. What kind of airline would do this? Only in Mexico city? We all thought we would be killed. I am not kidding. Then when they get us to the airplane leave about 50 people on this bus standing waiting to get on the plane. Then once on the plane another 30 minutes off waiting to take off. It was very frustrating. So I thought wow we are finally on our way. Then I get in san fran and they lost about 12 people's luggage. And guess what, I had kept my car keys in my luggage because I live two hours away from san fran airport. Yes that's my fault but what airline now a days loses 12 peoples luggage when there were only 75 people on the plane. I hate Mexicana and will never fly them again.
Their service in Mexico is the worst, they take forever to check you in, and never have their act together. I will gladly spend more $$$$ next time when I go to Mexico on a better airline. If you fly thru Mexico city you are asking for it with this company.