Time Warner Cable Informative - Worst Customer Service
CHARLOTTE, NC, NORTH CAROLINA -- The internet connection in our area is very unstable. Calling customer service is excruciatingly painful. They are not helpful and calling them is a waste of time. It is always the customer's problem not theirs. Don't try to talk to a supervisor, the ones we talked to are worse than the first line "customer SERVICE" representatives. The company requires an overhaul. We are waiting for our contract to end so we can find alternative sources. Unfortunately TWC is the only cable services provider in our area but we cannot wait to get other services from competing technologies. TWC: Terrible, Worst, Customer insensitive (TWC) company!