Alitalia Complaint - Alitalia: the worse customer service ever to be found
My parents were supposed to come visit me from Rome to New York, today 11/16/2009. Instead they spent all day at the airport in Rome, without even the possibility to check into their flight. There was a strike of the personnel and Alitalia did not give them any update for at least 8 hours. I, on my own end, called the NY customer service, but they never picked up. When I called the booking service, 5 times, after explaining the situation and requesting a reallocation of my parents on a new flight, the customer service person, always hung up on me. They were rude, absolutely insensitive to the fact that my parents are elderly and had been waiting the entire day at the airport. We still do not know whether they will ever make it to NY, or get the ticket reimbursed.
Alitalia is the worst airline there is. Shame on them. Avoid them at all cost.