Sears Kenmore Elite Complaint - Don't buy this dishwasher from Sears

Review by sorry on 2009-11-16
CAPITOLA -- I tried to install a new Kenmore Elite dishwasher today that I picked up from Sears in Capitola. Inside was a note saying "Parts needed: New Style Compression Hose Fitting".

Needless to say, I was hopping mad; an hour drive back the store for a new part, never before required. Why didn't they tell me a special part was needed?

WAIT: Sears doesn't have the part! Local building supply houses don't have the part! Local appliance specialty parts supply house doesn't have the part! After 2 HOURS on the phone with Sears, getting bounced around, put on hold, I was told they could get it to me within 10 days!!!!! When I asked for expedited delivery, I was put on hold and then "cut off".


By the way, after work, I found the part online; next day delivery. Thanks for nothing Sears. I really want to support Sears, but service like this makes it impossible.
Comments:1 Replies - Latest reply on 2009-11-16
Posted by Anonymous on 2009-11-16:
Why did you never think to contact Kenmore? Sears is a retailer, not the manufacturer. Sears probably didn't know a sealed item had a note inside that said you needed a hose.

You buy a printer and it doesn't come with a cable. You buy it separately. Some things just are.

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