Grand Circle-GCT and Overseas Adventure Travel - OAT Complaint - DO NOT USE GRAND CIRCLE TOURS/GCT or Overseas Adventure Travel/OA
BOSTON, MASSACHUSETTS -- If you want to save yourself a lot of aggravation DO NOT TRAVEL with this company. They treat their valued customers without any respect. They blamed a bad trip on me! They said the tour director could not handle me! This was on their Egypt and the Eternal Nile trip when the tour leader screamed at me in a hotel lobby berating me for ruining HER trip. I paid for the trip and she was unprofessional, blamed everything on the HQ in Boston and guess what? HQ sided with her! Why because 8 of 16 people responded with evaluations and 5 of those rated the leader excellent. Well that means 37% didn't and the other 50% probably didn't want to send in a negative rating. When asked who said I was a problem they would not respond.
I have made 6 trips with them and all have been delightful. I have been to all 7 continents and over 70 countries and have NEVER been treated so poorly and disrespectfully. Even the pre-trip in Jordan was great. After spending over $100,000 with them over the last 4 years this is how they treated me. No apology, no compensation.
Be warned - they don't care about their guests!! See http://gentle-hugs. livejournal.com/ for the full story.