Sprint Nextel Complaint - Terrible Security measures with Sprint and Shady Business
LAS VEGAS, NEVADA -- I was with Sprint-Nextel for about 6 years and decided to move away from the Nextel to much more robust phone features (iPhone specifically). I co-signed a friend at the time in 2006 (my fault on the part of co-signing someone I thought I trusted). When I made the transition to switch to a new carrier for 1 phone, I paid all my termination fees and left the other phone to my friend where he would promise to pay the bills. He did pay for a portion of every months bill but it eventually the portions that were not paid acumalated over the months. Since some of the payments were getting, I was ready to eat the rest of the cost after the termination fees since the amount he was paying was over 80% and the months left would have left the cost of the remaining balance cheaper.
I sure did think wrong. When the time came to cancel when the contract was up, I called Sprint and explained the situation that I was co-signing for someone who was only making a portion of the payment and wanted to cancel. Again, I say that I was willing to eat the cost which was much less than the $200 early termination fee. The phone was canceled for the first time. Little did I know, that he was somehow able to reactivate the phone under my account.
I called Sprint again and spoke with a manager and told him that my account should have not got reactivated without my authority since it is under my name. The manager explained to me that he can activate it with my information. Mind that the first time I canceled, I gave them a new billing address where I would pay the final bill. He was able to not only activate the phone, but change the billing address to his own. So I cancelled the phone for a second time while changing the billing address with 2 SECURITY QUESTIONS and a PIN# (and there is no way of my so-called friend knowing these questions). I expected a final bill within the month to take the pay the final cost. After a month of not receiving it, I called Sprint again to ask for the final bill. They told me that the phone was activated yet again. The security questions that I had on it became invalid because he was able to change that yet again. For the 3rd time, I canceled again. How was he able to change it???
The 3rd time still was a failure. So for the 4th time I had to call to cancel yet again and finally spoke to someone who figured out something fishy was going on but said there is nothing they can do. I realized that I remember he knew someone very well that worked at Sprint but could not recall the name. The person was able to give him my security questions and pin# and call it in like no problem. So he was able to get it activated again with all the information. After finally getting this account closed (I hope), the final bill was still never sent to me but straight to a debt collector. The final bill included 2 termination fees from the reactivation. $200 + $200 + all the activation fees and service fees. So now I am stuck with a huge payment putting a deep hole in my pocket in this down economy.