Time Warner Complaint - There Is No TW Corporate Office of the President to Escalate Your Consumer Complaints
SAN MARCOS, TEXAS -- Time Warner misleads its customers in stating that the customer has a voice with the TW President's Office which was set-up with the purpose of receiving and handling complaints that could not be resolved by the local office.
I spoke w/ a customer care advocate (TW version of a manager) last evening who stated that not only are ALL customer complaints submitted to the Office of the President, but also ALL Better Business Bureau complaints, concerning his office are routed to him for resolution.
So where is the credibility and accountability if the complaints don't actually reach a higher authority within Time Warner for review and an audit for accountability of their staff's conduct with the potential of resolving your service issue, especially if those issues are a result of the poor ineffective service received by the very same staff members who are allowed to answer the vary same complaint they created?
Where is Time Warner's honesty and integrity?
Time Warner has no credibility behind their statement that Customer Service is their highest priority as they have set-up a system that misleads the consumer.
For more information detailing our 8 phone calls to TW Customer Care, please find my next posting. This was so appalling, that it deserved it's own headline.