Logitech Inc. Complaint - Defective product and worst customer service
DRAPER, UTAH -- Dear Jerry Quindln,
Her is case Number 091103-003204.
I have received the e-mail that case has been marked as solved, I have not received back my Camera nor my requested to refund has been discussed with any one. Very interesting.
I have been a using many products from Logitech and I always have issues as those product still under $100 I never had to call Logitech customer support. Recently I have purchased Wilife outdoor camera (command center 2.5) about 2 months back and it stopped working as of September 24 2009. I finally called Logitech support on November 2nd to resolve the issue after 2 hour call with Customer services person (Adam Irvin) it come to conclusion that Camera id defective and I really did not have good experience with type of services provided to me, after that when I was checking review of the product and experience about other people and I found out it is similar experience what I have.
Here I am attaching that website for your review.
At the end of call I ask Adam Irvin that if he can have his supervisor call me following day because I really like to discuss returning of this product after reading other people experience I do not want to invest in product which west my time troubleshooting every week and provided him 3 different time block of my availability and his answer was that his supervisor is so busy that he will call me when he will have time and in fact he never call me so finally called back yesterday and customer service representative have send me return label.
Again I have spend 2 hour installing product( cost me $100), 2 hour trouble shooting now another 1 hour de-installing( cost me $50) and that will go on.
Please can you some assure me that replacement I will get for my camera which will not have ongoing a problem and customer service representative are helpful and company will cover the cost if reinstallation and reinstallation or please refund my money.
I really do not have courage to deal with company Customer service representative who are rood and make a fun of people. I am very disappointed.
I hope other people read this and stay away from this product.
I left the message for CEO office and no reply at all. So they do not care about consumers.