Direct Energy Complaint - Direct Energy- Liars and Ripoffs
HOUSTON, TEXAS -- Direct Energy made an error on our account and never actually enrolled my husband and I for a move-in order when we recently got in a new house. Our electricity was cut off on Thursday (the owners of the house had moved their services) and we had been assured ours would be turned on that day. 6 days later, after spending 12+ hours on the phone with ignorant, rude, and liar employees, we still had no electricity. I reenrolled numerous times with them and they claimed that they were submitting emergency orders to Oncor, the service that turns on the electricity, and that Oncor was the one denying these orders. I spoke with Encor, and they hever once received orders from Direct Energy. They were lying to me repeatedly, stating that they were processing this and that when truthfully, they weren't. The first few employees that I soke with wouldn't even apologize and take credit for their company's mistake. I was given the run around for 6 days, with no electricity, and they won't even reimburse me for my spoiled groceries without the original grocery receipt, never mind the fact that I was having to eat out at every meal because I could not even cook. Direct Energy didn't even get my electricity turned on until I got the Public Utilities Commission involved.
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