Jeld Wen Complaint - Never Again Will I Purchase A Jeld Wen Product
We ordered a front door with a venting side light and a patio door with two venting side lights from Home Depot. After waiting over six weeks for the doors to come in they finally arrived. When the installers arrived to install the doors is when the fun began. After the installers had ripped out my front door they unpacked the new door. Now keep in mind that there was absolutly no damage to the packing material but here was a huge dent in the new door. Not only was the dent in the door but the molding on both the front and back sides of the side light was bowed. We had to have the installers go ahead and install the door since they could not install the old door otherwise I would have refused the order. Then on top of everything else there was no screen for the venting side light for the front door and the screens they sent for the patio door were to big. There was also a scratch in one of the side lights for the patio door.
When a Jeld Wen representative came out he tried everything to blame Home Depot but we had wisely kept the packing material for the front door. Now it has been almost four weeks and I have still not heard anything about getting these doors fixed! Other than "we are working on it". I have called Jeld Wen to find out what they are going to do to "make this right" since I spent well over 4 grand and got crap products and their reply was "we are fixing it". Great but I will NEVER recommend Jeld Wen to anyone I know if this is how they conduct their business.
So now it is mid November and still no idea when anyone is going to show up to replace the front door and side lights. This should be good freezing temps and possible snow.
Their customer service is shoddy and they are extremely slow, they try to blame everyone but themselves for there own mistakes even when it is obvious that a problem happened at their factory. Never again will I purchase a Jeld Wen product.