American Airlines Complaint - Flight Attendant abusive to grandmother traveling alone
My tiny gray-haired mother (in her seventies) was traveling alone today when a flight attendant refused to help her stow her carry-on. The carry-on was well within the guidelines stipulated by the airlines--it was small and probably weighed about twenty pounds.
My mother is too short to reach the overhead bins. The flight attendant snapped at her and asked her if she wanted them to "break their backs" lifting her luggage.
She made my mother cry.