DirecTV Inc Complaint - Deceptive~Rude~Scary
I ordered a DVR to my service which has outlived the initial contract. I WAS NOT informed there would be a new 2 year contract. When the Lease Agreement was given to me to sign - after the installer had spent over an hour installing it all - I asked what it was about. Placed a call to DirectTV and was told about the 2 year commitment. I told the installer (and DirectTV c/s) to cancel the order, and to remove it which they did. The installer mentioned he wouldn't be paid for the job since I cancelled. He was very nice! I felt for him.
Spent over an hour on the phone with Direct TV today (since the promised 24 hour return call from a supervisor never happened the day before). Was hung up on two different times and was treated very rudely by a supervisor. She insisted I HAD been told about the additional contract in the ORIGINAL paperwork when I first signed up for Direct.
I did receive a pathetic "I do apologize, but that particular operator isn't in MY call center" but was again informed I'd been told about that when I originally signed up over 3 years ago.
I told her I was going to cancel my service as soon as I made a decision as to who to go with and asked if t here were any cancellation fees there. She said no since I am not under a contract with them now. Oh, how I hope they remember that (HA!)
Was told about FedEx sending me boxes to return their equipment and that I had 14-21 days from the time DirectTV sends the order for the boxes for them to receive the equipment! When I asked about the possibility of the boxes not getting to me and/or the equipment to them within that 14-21 day time period, I was hung up on - again!
I have been told by friends who have experienced that very problem when they have returned the equipment, they deny receiving it and bill you $400-$600!
I am now remembering that I am pretty sure I signed some paper when the installer first came! I am sure praying THAT won't bite me later!
All anyone has to do is google DirectTV complaints and you will read story after story about this and many other deceptive practices. If only I had done that first....but who would have thought! I can't wait to get away from them!