Kolbe Complaint - Kolbe windows and doors over-rated, expensive
We ordered Kolbe windows and doors for a new house and had a terrible experience from start to finish. We had chosen to use them because they they made a window of a particular size and shape that we needed and that no other company made. Once we placed the order, the distributor made many mistakes in the window sizes and kept changing the information on availability of certain sizes. Neither the distributor nor the company could accurately answer questions about specifications, and an order that was supposed to be delivered in 8 weeks took over 6 months! One window still arrived the wrong size, and we replaced it with a Marvin rather than wait for another Kolbe. We should have used Marvin in the first place - much faster, cheaper, and friendlier. Customer service at Kolbe was just appalling throughout.