Sears Appliance Service Complaint - Customer Solutions solves nothing
Resolution Update on 12/03/2009:
Fridge was replaced. Squeaky wheel and all.
SEATTLE, WASHINGTON -- I purchased a Whirlpool G2IXEFMWF Gold Fridge from Sears in June. In August I called to report a really foul smelling odor coming from the Fridge and the Freezer. I was told to check for spoiled food (duh?)which I did. Then I cleaned everything out, washed it down with baking soda and water and let it sit empty overnight. The next morning, in spite of being empty, it still smelled like something died inside. It was putrid. I called Sears and explained what I'd done. They spent a good hour lecturing me about leaving the Fridge unplugged. At no time was the Fridge unplugged, at no time did I say it was unplugged and I got the lecture anyway.
They sent the tech who wanted to sell me charcoal filters for my brand new fridge. I said "No Thanks! Fix it." He spent 30 minutes on his laptop and left.
The problem continued. First thing in the morning the smell was so awful it turned your stomach. Once the Fridge was opened a few times it got better. But it would get ripe again overnight. When I couldn't take it anymore, I called Sears again. When the tech came out - he opened the fridge, pronounced it "well", made the grand gesture of giving me the charcoal filters and left. They did this same thing a two more times and worked on the icemaker once. The filtered water dispenser and the icemaker both produce foul smelling and tasting cubes and water. The charcoal helps a bit but - it's a brand new Fridge! It should not smell like road kill. The tech had no solutions and refused to have a glass of water when I offered it.
I think all it takes to qualify as one of there techs is the ability to open the door and check if the light is working. At that rate I know a three year old who needs a job.
After six months I finally called Whirlpool. I'll let you know how they do. But I will never buy an appliance from Sears again.
Whirlpool Fridge was replaced - squeaky wheel and all!