Hilton-Doubletree Complaint - Hilton Scams Honors Member
MOON TOWNSHIP, PENNSYLVANIA -- I booked two hotel rooms at the Hilton-Doubletree on-line. Mistakenly, I booked rooms that were non-refundable/unchangeable. Well Hilton, under no uncertain terms, would change the reservation for two weeks later, even while an additional room was going to be added. So, had I used the reservation, we would have saved a whopping $16 per night for this type of reservation. Instead we were out $706. They refused to work with me, would rather lose a long time Honors Member. You would think during these hard times, Hotel chains would do whatever they could to salvage their good customers.