MyLife.com Complaint - Tricky Membership - Goes up Triple
SANTA MONICA, CALIFORNIA -- A year ago, I spent $20 to have full access to this site as I thought their highly touted resources might help me find the people I've lost touch with over the years. After numerous searches, I found the site worthless, as I found not one bit of information I could not find on numerous other free sites such as pipl.com and frankly, good use of Google.
Months later, the $20 wasted on their site was long forgotten until today, when I noticed a $60 charge on my PayPal account. I investigated it - MyLife.com, formerly Reunion.com, set me up with an ongoing subscription - but the price had ballooned to $60 and I didn't even want it at $20. I immediately logged into my account at MyLife.com and cancelled the account. I then logged into PayPal and unsubscribed there and called their toll-free number to get a refund - as stated I could do on their website.
A representative named Robert answered the phone after a considerable wait on hold. I told him that I was charged for a renewal I did not want. He said the renewal was not refundable. I explained the transaction was done without my knowledge and that it was triple what I had paid before and I wanted a refund immediately.
Robert replied, "what I can do for you is change this to a 3-month membership and give you a $24 refund."
I responded, "I don't want $24 - I want the whole $60 back. Now."
He went on to tell me how he was saving me money and how he was trying to help me. I explained that the site was worthless and that I can find people for free on facebook and didn't want anything to do with their site. After I was quite insistent, he asked to put me on hold while he spoke with his supervisor. He then returned on the phone and said he could change my membership to a 1-month membership and refund me $55. I asked why I had to give $5 of my hard earned money to MyLife.com and he said it was all he could do. He said he had done it - but I looked in my PayPal account and there was no refund there. I asked him how I was supposed to know I was going to be refunded and the reply was that it might take several weeks to process. Funny - it took only several seconds for them to take my money. Then, the supposedly non-refundable sum was offered to me minus $5 - but now I might have to wait and see if I was mislead again - as I have nothing in writing.
I called PayPal and asked for their assistance. I explained what had happened and they placed me on hold. The agent tried getting in touch with them, but after about 15 minutes, he was exasperated and said he had been given the run-around.
He recommended that I file a dispute with them via the transaction, which I have done, but there will be another lengthy time before this comes to any resolution, and only because I am forcing their hand. The agent also recommended this site so that I might warn others about the kind of business this company operates.
To say I'm a dissatisfied customer is an understatement. I was dissatisfied a month into my membership a year ago - now that I've been forced to renew, I'm beyond dissatisfied - I'm enraged.