Medco Complaint - Paid Twice the Price!
I recently had a very bad experience with my mail-in prescription order with Medco. I had filled prescriptions by mail or several times over the past year without issue. Sometimes my prescription was for 30 days and sometimes 90 days which I never understood, but I was always charged accordingly. Well, much to my dismay, the last order I placed was for 4 separate prescriptions and when I received the first in the mail, I realized that I was charged twice as much as I would pay at the pharmacy for 1 30 day supply. I called Medco to question the charge and ask about the status of the other 3 prescriptions and their charges. They were also filled and on their way and 2 of those prescriptions were also written incorrectly (or in a way that Medco will only send a 30 day supply but charge for the 90 day supply), thereby costing me twice as much. The representative advised me to refuse the package so that I could have my account credited. I did just that and then learned that because Medco said that the error was not on their side that I would still be charged (overcharged) for the presciptions that I just sent back! I was irrate to say the least and finally spoke to a supervisor who agreed to put a note on my account to return the package to me. I still am out the double cost of the prescriptions and will have to revisit my doctor in order to get correctly written prescriptions to have refilled through Medco or at pharmacy if I choose. I would have expected a phone call from Medco when they originally received my prescriptions if they weren't written correctly. Mail-in order saves Medco money and is supposed to save you a third the cost of your prescriptions. If they want your business, then they should treat their customers better. I'm not happy with the mail-in service and will be weary of using it in the future.