Advantage Complaint - I refused their insurance

Review by Refused insurance on 2009-11-19
PHOENIX, ARIZONA -- I reserved a car at the Phoenix airport. When I said my insurance covered rental cars, they told me that there is a special "loss of use" law in Arizona. That means I could be held liable for up to 3 months of rental (at $40/day) if the car was damaged or destroyed. When I refused, they repeated this over and over.

It turns out my husband was told the same story when he rented from Advantage in Denver. Special law, my a$$!

I was so glad to get away from the counter that I didn't check the check-out time on my contract. My plane landed at 1:25, there was taxi time to the gate, time to get to the auto rental shuttle bus, time on the bus, time waiting in line at the rental counter. Yet they said I picked up the car at 1:00PM. It couldn't have been earlier than 2:00. Of course, if I'd returned it an hour late, I would have paid through the nose.

I wonder if this happens to those who accept their insurance.
Comments:5 Replies - Latest reply on 2009-11-19
Posted by goduke on 2009-11-19:
Nope. Loss of use fees are real:
Posted by goduke on 2009-11-19:
And the one specifically for Deniver:

And for Arizona:

Posted by Anonymous on 2009-11-19:
They reason they repeated it over and over is because the agents get pretty nice commissions for selling insurance on the rentals they process.
Posted by Anonymous on 2009-11-19:
Good info goduke. It's a jungle out there. I'm very fortunate in that even for pleasure I can book rental cars under our corporate contract which relieves me of any liability for damage to the rental car or loss of use or anything at all. If you work for a large company ya might want to see if you can book your next car via the company's contract. You'll be glad you did.
Posted by goduke on 2009-11-19:
The corporate contracts are nice, aren't they? Makes it so much easier at the counter.

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